Reference

128sports Privacy Policy For Your Account

The 128sports Privacy Policy explains how we collect, use and protect details connected with your account, device and wallet activity in Indonesia.

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CONTACT ROUTES

Get Privacy Policy Help Through Support

A clear contact route helps you ask about the Privacy Policy without guessing which account detail matters.

Account questions Ask us to explain which account details we hold, why phone verification appears in your access path or how to request a correction. We can connect your question to the account record without asking you to reveal a password.
Wallet records For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account query, share the transaction reference and approximate time. We use those details to locate the relevant record and explain its privacy handling.
Policy requests You can contact support to ask for a copy of your stored account details, request a correction or ask how retention applies to a closed account. We may verify account ownership before responding to protect your data.
DATA PRACTICES

How We Handle Privacy At 128sports

We treat the Privacy Policy as an operating process rather than a page you read once. Account access, wallet matching and support replies each require different records, so we separate useful transaction…

Account details

We collect details you provide during account opening and phone verification, then use them to create access, respond to account requests and protect the account from activity that does not match your normal sign-in pattern.

Payment references

A wallet or bank reference can show that a transaction belongs to your account, but it is not a substitute for your password. We use DANA, OVO, GoPay, QRIS and bank details only for the related status and support process.

Cookies and devices

Cookies may keep a session active or remember a necessary setting. Device and browser signals can help us identify unusual access when you move from a mobile phone to desktop before reaching the lobby.

Account security

Phone verification provides an account step before access, while sign-in records help us investigate unexpected activity. If you suspect someone else used your account, contact support promptly and avoid sending your password in a message.

Retention approach

We keep account, transaction and support records only as long as they serve security, dispute review, service administration or legal requirements. The exact period can depend on the record type and the law that applies to your request.

Changes and access

You can ask what personal data we hold, request a correction or ask about deletion and retention. We may first confirm ownership through the account path, then explain what can change and what must remain for legal or security reasons.

Privacy Policy Answers For Your Account

These Privacy Policy answers address the account and wallet questions we expect from Indonesian customers before they open an account. They explain why we request phone verification, how device activity and cookies fit into access, and what to include when you contact us. If your situation is not covered, use the support path and refer to the relevant account or transaction reference. Eligibility depends on local law and where local law permits.

It covers personal details connected with your account, phone verification, device and browser activity, cookies, support messages and payment references. The policy also explains how we use, retain, protect and respond to requests about those records when you access the service where local law permits.

Phone verification helps establish that the person requesting account access is connected with the account details provided. It also gives us a safer route for investigating unusual sign-ins or account changes. We use the verification record for access and security purposes described in the Privacy Policy.

Yes. The Privacy Policy covers transaction references and status details linked to DANA, QRIS, OVO, GoPay, bank transfer and virtual account activity. We use those records to match a request to your account, check a payment status and answer a related support question.

We may collect device and browser signals connected with sign-in, such as the device path used to reach your account. These signals help us identify unusual access when you move between mobile and desktop. The Privacy Policy explains how this data supports security and session handling.

Cookies can support a necessary session, remember a required setting and help the account path work as intended. They may also help us understand a sign-in event. Your browser controls some cookie choices, while the Privacy Policy explains the purpose of each relevant category.

You can contact support to ask which personal details we hold, request a copy or seek a correction. Include a safe account identifier and describe the change clearly. We may verify ownership before acting, and some records may remain when security, dispute or legal duties require retention.

Retention depends on the type of record and its purpose. Account, payment-reference and support records may be kept for security, dispute handling, service administration or legal duties, then removed or restricted when no longer needed, subject to the law applying to your request.

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